Terms & Conditions

1. General Terms

1.1 Non-Refundable Fees
All fees paid to Spenny For Hire are non-refundable. Once a service has been initiated, the Client is responsible for full payment, regardless of the outcome.

1.2 Pricing and Changes
Pricing for all services, including features and packages, is subject to change without prior notice. Spenny For Hire reserves the right to update service offerings as needed to adapt to industry standards and evolving customer needs.

1.3 Confidentiality
All services, documents, reports, and recommendations provided by Spenny For Hire are confidential. Information shared during the course of service delivery shall not be disclosed to third parties unless required by law or with written consent from the Client.

1.4 Third-Party Access
Spenny For Hire may collaborate with third parties to complete certain marketing tasks. The Client authorizes Spenny For Hire to communicate with these third parties as necessary. All third-party fees (e.g., expedited directory listings, PPC campaigns, social media boosts) are the responsibility of the Client.

1.5 Client Responsibilities
The Client agrees to provide timely access to website backend, traffic data, relevant content, and administrative email accounts, as required for optimal performance of the marketing efforts. Additionally, the Client will promptly supply additional text, images, and other materials if necessary for the improvement of site content and marketing outcomes.

Terms of Web Design & Development Services

Spenny For Hire provides basic or advanced web development at either a package-based or hourly rate. No recurring charges are applied unless related to hosting, domains, software licenses, annual renewals, or if you have purchased monthly maintenance and management services. By purchasing any service or package, the Client acknowledges having read and agreed to all service-specific terms and conditions posted on the relevant service product page.

Budgeting for Design, Development & Maintenance

The cost of any website depends on the specific needs of each project or business. Costs will vary based on:

• Basic or Custom Development

• Overall Design

• Functional

• Special Features

• Customization’s

• Level of Initial Content Required

• Plugin Configurations

• Integration of third-party services

• If Ecommerce is Required

• Level of Security Required

• And More…

If the website installation is WordPress based, the Client understands that WordPress websites require ongoing maintenance and agrees to budget accordingly. Basic and Advanced Monthly Maintenance Packages are available for purchase.

Hosting Access Requirements

Spenny For Hire offers hosting and email services to select clients. If the Client opts for a third-party hosting provider, Spenny For Hire will require access to the hosting server for proper management, including maintenance, security measures, database administration, and error resolution. The level of access required will be based on the level of overall management requested.

Basic Hosting access is required for:

• Restoring login capabilities in case of website or database issues.

• Reviewing server error logs.

• Performing basic database repairs and other critical tasks.

• Root Directory management

• WordPress File Management & Configurations

• Backup & Restoration Management

Additional or Ongoing Monthly Development

Spenny For Hire can provide additional or ongoing web development services on a monthly budget basis to ensure consistent progress and predictable billing. The monthly budget can be adjusted to fastrak development. A 30-day notice is required for any pauses or cancellations of ongoing development to allow the completion of any active tasks and mitigate the impact on scheduling.

Design, Styling & Structuring

Spenny For Hire will assist in setting up a website based on a pre-selected theme or template that meets the Client’s requirements. The Client must provide all content, including text, images, and styling preferences, at the outset of the project. If not provided, Spenny For Hire will make decisions on behalf of the Client. Any post-launch revisions or additional customizations will be subject to additional charges.

Commercial Usage of Images & Content

The Client guarantees that any text, images, graphics, or other media provided for use on the website are legally theirs or that they have the rights to use these elements. The Client agrees to indemnify Spenny For Hire from any liability arising from unauthorized use of content. In the event that the Client does not have any images, Spenny For Hire with use images that are free for commercial usage.

Turnaround Time

The project timeline will be determined based on the size and scope of the development and the Client’s budget. To speed up development, the Client may provide an additional monthly retainer to secure additional scheduling. The Client agrees to provide all content, approvals, and feedback in a timely manner and understands that Spenny For Hire is not responsible for delays caused by missing content.

Post-Publishing Alterations

Spenny For Hire cannot be held responsible for any changes made by third parties after the website is launched. Any repairs or restoration efforts required after third-party alterations will be billable to the Client. Any visual anomilies caused by any theme or plugin updates are also billable at an hourly rate unless covered by an applicable maintenance plan.

Customer Involvement

Web development is generally a collaborative process, and the Client agrees to actively participate in the project by:

• Providing feedback and approvals

• Responding to requests for information.

• Answering questions about their business and industry.

Client Review & Proofing

During development, Spenny For Hire will provide opportunities for the Client to review the progress of the website at key stages. Any changes requested after each stage or outside the original project scope will be billable as additional work. The initial website packages include up to a certain number of hours worth of initial web development aimed at getting any website to a reasonable publishable state.

Browser Compatibility & Mobile Responsiveness

Spenny For Hire will ensure that websites are designed to work with current popular web browsers (e.g., Firefox, Chrome, etc.) and mobile devices. The website installation, theme, and plugins used to design the site are responsive by default, but at times will require additional adjustments. Spenny For Hire cannot guarantee full compatibility with all current or future browser updates, screen resolutions, or mobile devices of every kind. Additional Browser & Device Compatibility Testing and Adjustments will be billable at an hourly rate if required of requested.

Additional or Remaining Development

After initial website setup, further development, configuration, or additional features requested by the Client will be billable at an hourly rate. The Client acknowledges that web development is often an ongoing process, and any further customization or adjustments outside the initial scope are subject to additional billing.

Client Contact & Participation

The Client agrees to participate or appoint a primary contact person to work with Spenny For Hire during the project. This contact person will be responsible for:

• Answering questions.

• Providing content, feedback, approvals, or instructions.

Failure to Provide Required Website Content

The Client agrees to provide all requested content promptly as needed to avoid scheduling delays. Significant delays in providing content may result in the project being rescheduled or even terminated. If content is not provided in a timely manner, Spenny For Hire reserves the right to no longer be available for the project. Any remaining services rendered or off-boarding fees required would then be due on receipt of final invoicing.

Website Maintenance Terms & Conditions

Overview

Spenny For Hire offers tier-based Monthly Website Maintenance packages for WordPress websites, ranging from Basic to Advanced Maintenance. Each maintenance package includes up to a certain amount of time per month towards either basic or advanced maintenance. All WordPress websites require regular maintenance to ensure optimal performance, security, and functionality. This agreement outlines the terms and conditions governing the scope of these maintenance services, along with additional provisions for third-party provider restrictions.

Scope of Services

1. Basic Maintenance Package The Basic Maintenance Package includes essential maintenance tasks such as:

   • Regular updates to WordPress core, plugins, and themes.

   • Basic security monitoring and performance optimization.

   • Minor troubleshooting for common issues.

   • Backups and basic error resolution.

   • And more… See Basic Maintenance Package for full details.

2. Advanced Maintenance Package The Advanced Maintenance Package includes all Basic Maintenance services plus:

   • Enhanced security protocols and monitoring.

   • Advanced troubleshooting and issue resolution.

   • More frequent backups, site monitoring, and enhanced support.

1. • And more… See Advanced Maintenance Package for full details.

Ongoing Maintenance

The longer a website is left unattended, the greater the chance of errors or threats arising, leading to unnecessary higher repair costs or even complete website loss due to heavy infection or corruption. Monthly maintenance helps mitigate these risks. Any additional maintenance or repairs outside of the basic maintenance package can be provided at an hourly rate. If overall maintenance grows beyond basic monthly maintenance, the advanced maintenance package will be required to allow for the additional scheduling requirements.

Additional Heavily Advanced Maintenance Services

Any highly complex maintenance services that require additional scheduling beyond what is including within the monthly Advanced Maintenance will be billed at an additional hourly rate. This includes but is not limited to:

• Heavy Malware Infection

• Hacker Removal

• Database Corruption & Repairs

• Advanced troubleshooting or debugging.

Website Errors & Accountability

Due to the nature of websites and any applicable software used, issues can arise unexpectedly. Spenny For Hire cannot be held responsible for:

• Plugin conflicts.

• Website outages.

• Security breaches.

• Performance issues

• Theme errors or visual Issues

• Or any other technical problems.

These risks exist as part of the ever-changing nature of internet software and technology. Spenny For Hire will of course make every effort to respond to and repair such issues as quickly as possible. (Additional Billing May Be Required if outside the scope of purchased monthly maintenance.)

Third-Party Website Maintenance Provider Restriction

To ensure the integrity and security of the website, the following restrictions apply:

1. Engagement Exclusivity
   By engaging Spenny For Hire for website maintenance services, the client agrees to an exclusive relationship for these services. The client cannot engage with third-party maintenance providers unless otherwise agreed upon in writing. This exclusivity helps prevent technical issues or conflicts that may arise from the involvement of external providers. Allowing third party involvement can contaminate active maintenance, support tickets, and many other ongoing consecutive efforts and is the main reason for this clause.

2. Restriction on Third-Party Providers
   During the term of this agreement, the client agrees not to engage, contract, or seek services from third-party website maintenance providers for services that overlap or conflict with this agreement without the explicit written consent of Spenny For Hire.

3. Cancellation Period & Restriction Extension
   If the client chooses to cancel services, this restriction remains in effect during the 30-day cancellation period. No third-party providers may be engaged for website maintenance during this time.

4. Violation & Consequences
   Violation of the exclusivity agreement constitutes a material breach. Spenny For Hire reserves the right to terminate services, pursue loss of scheduling and income damages, and take other appropriate actions for violations.

5. Mutual Agreement for Third-Party Engagement
   Both parties may agree in writing to involve a third-party provider, provided this engagement does not conflict with the services or terms of this agreement. In the event that a third party provider if approved for specialized maintenance or support, limited access can be arranged to prevent the possibility of damaged caused by a third party. In the event that a third party maintenance provider or any third party does cause damages, Spenny For Hire may be willing to provide repairs at an hourly rate providing mutual access was originally agreed upon.

6. Reservation of Rights
   Spenny For Hire reserves the right to update or modify the third-party provider clause as necessary. Any updates will be considered binding once communicated to the client.

Final Acceptance

By agreeing to these Monthly Maintenance Terms, you confirm that you understand the services offered, limitations, and any additional fees that may apply for work outside the scope of your selected monthly maintenance package. If you have any questions, feel free to contact Spenny For Hire for clarification.

Ecommerce Development Terms & Conditions

Overview

Spenny For Hire provides a range of Ecommerce Development & Management Services, from Basic to Advanced packages, designed to help clients build, manage, and grow their online stores. By purchasing any Ecommerce services from Spenny For Hire, you agree to the following terms and conditions.

Service Scope

1. Basic Ecommerce Package
   The Basic Ecommerce package includes essential setup services such as store design, some initial product postings, basic payment processing setup, and basic checkout functionality. This package is ideal for clients seeking a foundational eCommerce platform.

2. Advanced Ecommerce Package
   The Advanced Ecommerce package includes all features of the Basic package with added functionalities like Conditional Payment Methods, Complex Product Variations, Advanced Shipping Methods, and specialized integrations. This package is suitable for clients with more complex requirements, including larger inventories or custom workflows.

Additional Work Beyond Package Scope

• Any development or management services required beyond what is included in the Basic or Advanced Ecommerce packages will be subject to additional charges, billed either hourly or on a monthly retainer basis, depending on the client’s needs and the project’s complexity. These services can be provided until the requested work is completed.

Ongoing Ecommerce Management

For clients requiring continuous management and refinement of their online store(s), the following services are available and require a monthly budget:

• Product Management: Ongoing updates to product listings, pricing, descriptions, and categories.

• Order Management: Handling customer orders, inventory updates, and fulfillment support.

• Sales & Promo Management: Creation and management of sales events, promotional discounts, and special offers.

• Checkout & Notification Branding: Customization of the checkout experience, customer notifications, and workflow improvements.

• Continuous Ecommerce Development: Continuous improvement of store features, user experience, and platform updates to keep your store optimized.

These services are critical for maintaining a competitive and smoothly functioning online store. Clients must allocate a monthly budget for this ongoing work, with the scope and requirements to be agreed upon.

Advanced Ecommerce Services

Certain advanced features or custom integrations that go beyond the scope of the standard Advanced Ecommerce package will require the purchase of the Advanced Plan. These services include, but are not limited to:

• Custom API integrations

• POS Installation & Integrations

• Multi-currency setups

Service Terms

• Billing: Any additional services not covered within the chosen package will be billed according to the terms agreed upon (hourly or monthly).

• Monthly Retainers: For clients requiring ongoing management or development, a monthly retainer will be established, towards the agreed-upon services.

• Revisions & Changes: Minor revisions are included in both Basic and Advanced packages. Significant changes or additional features requested after the project is completed will incur additional fees. For significant feature requests, and additional budget will be required to secure the applicable time slot within scheduling.

• Project Timelines: Timelines for initial ecommerce development completion will vary depending on the size of the business, special features required, number of products they would like added initially, scope of additional work, and the available budget provided to fastrak developments.

Final Acceptance

By engaging Spenny For Hire for Ecommerce services, you acknowledge that you have read, understood, and agree to these terms and conditions. The client is responsible for ensuring that any ongoing budgets for additional services are provided in a timely manner to prevent delays in project completion or management tasks.

Security Terms & Conditions

Spenny For Hire is not liable for any security breaches occurring before, during, or after the implementation of security hardening or maintenance efforts. In the event of a security breach or malware infection, Spenny For Hire can be hired to clean up and restore the website to its original, secure state. The Client is responsible for all costs associated with necessary website security tools and firewall upgrades required for cleaning up and ensuring future security after a severe infection.

Failure to Maintain Website

All WordPress websites require regular maintenance and updates. If a WordPress site is not properly maintained, it can become vulnerable to security breaches caused by outdated software or code. Security patches, WordPress updates, and upgrades are frequent, and continuous monitoring is essential. Spenny For Hire is not responsible for any security breaches resulting from the Client’s failure to maintain their WordPress site.

To prevent such issues, Spenny For Hire offers Basic and Advanced Monthly Maintenance Packages. Any cleanup or restoration due to the Client’s lack of website maintenance will be fully billable. For severe malware infections, database corruption, hacker removal, or damage repair, an advanced retainer is required to secure a spot in the scheduling. Furthermore, Spenny For Hire can not be held responsible for reinfection without providing a budget for a thorough cleaning and active monitoring following complete remediation services. Having an active advanced monthly maintenance or monitoring subscription in place would help prevent or cover some of the cleaning and restoration.

Marketing Terms & Conditions

These Terms and Conditions apply to all marketing services provided by Spenny For Hire, including Basic and Advanced Marketing Maintenance, Technical SEO efforts, and Promotional Marketing Packages. By engaging with Spenny For Hire, the Client agrees to the terms outlined below:

2. Marketing Maintenance & Technical SEO Efforts

2.1 Basic Marketing Maintenance

• Scope of Services:
  Basic marketing maintenance includes ongoing updates, content management, SEO audits, basic keyword research, backlink monitoring, and routine reporting.

• Client Deliverables:
  The Client must provide any requested content, or information pertaining to products and services the company offers when requested, in a timely manner. Delays in providing these materials may impact the project timeline and marketing effectiveness.

• Limitations:
  Basic marketing maintenance does not cover advanced technical SEO, in-depth keyword research, or competitor analysis. Enhancements beyond the basic scope will be billed at the standard hourly rate. Extensive advanced marketing will require the Advanced Marketing Plan to secure an appropriate level of scheduling.

2.2 Advanced Marketing Maintenance

• Scope of Services:
  Advanced marketing maintenance includes strategic SEO planning, in-depth keyword research, competitor analysis, content optimization, conversion rate optimization, and more detailed monthly reporting.

• Client Deliverables:
  The Client agrees to provide the necessary materials for content upgrades, and customer data when requested to aide marketing efforts. Advanced services may require collaboration with the Client for content strategy and specific campaign goals.

• Performance Metrics:
  While every effort is made to optimize site performance, rankings, and traffic, conversions are influenced by external factors such as search engine algorithms, competitor activity, and industry shifts. Spenny For Hire does not guarantee a specific ranking or outcome.

• Technical SEO:
  Advanced SEO efforts may include structural improvements, performance optimization, mobile responsiveness, and page load speed enhancements. Any technical SEO fixes needed due to external changes made by the Client or third parties will incur additional charges.

2.3 SEO Accountability

• No Guarantees on Rankings:
  Search engine algorithms are beyond the control of Spenny For Hire. While best practices are followed to increase visibility, the Client acknowledges that achieving #1 rankings or staying in top positions for specific keywords cannot be guaranteed.

• Search Engine Exclusion:
  Spenny For Hire is not liable for a search engine’s exclusion of the Client’s website or any penalties imposed. This includes issues related to algorithmic changes, the “Google Sandbox” effect, or manual penalties.

• Re-Optimization:
  If SEO performance drops significantly after the campaign ends, Spenny For Hire can re-optimize at the standard hourly rate, following analysis of search engine policies and the causes of the decline.

3. Promotional Marketing Packages

3.1 Basic Promotional Marketing Package

• Scope of Services:
  The Basic Promotional Marketing Package provides foundational marketing support aimed at increasing visibility and engagement. Services include:

  • Google & BING Ads Management: Setting up and managing ad campaigns to drive traffic.

  • Marketing Strategies and Ideas: Regular brainstorming and tactical recommendations.

  • Competitor Analysis: Basic research to understand competitors’ positioning.

  • Traffic Source Mining: Identifying and leveraging key traffic sources to drive engagement.

  • External Marketing Support: Assisting in third-party marketing efforts such as directory listings or partnerships.

  • Internal Link Building: Optimizing website structure by adding internal links to enhance user navigation.

  • Lead Capture Support: Assistance in setting up forms, CTAs, and capturing potential leads effectively.

  • Promo Banners & Buttons: Basic design and implementation of promotional banners and buttons.

  • Pop-up Management: Integrating and optimizing pop-ups for lead generation or promotions.

  • Content Creation Support: Assistance with refining and enhancing existing content to support marketing goals.

  • Email Marketing Support: Managing basic email campaigns, including sending out newsletters and promotional emails.

  • Business Profile Support: Maintaining and updating business profiles on Google, Bing, and other platforms.

  • Social Media Support: Scheduling and posting on social media accounts (up to 2 platforms).

  • Marketing Task Management: Prioritizing and tracking key marketing activities.

  • Keyword Research & Optimization: Basic keyword research to support SEO efforts and content marketing.

  • Visitor Analysis: Analyzing website visitor behavior to refine marketing strategies.

• Exclusions:
  This package does not cover advanced campaign creation, deep analytics, or marketing automation. Any additional services beyond the outlined scope will be billed at the standard hourly rate.

3.2 Advanced Promotional Marketing Package

• Scope of Services:
  The Advanced Promotional Marketing Package offers a comprehensive, results-driven marketing solution, designed to maximize engagement, lead generation, and conversions. Services include:

  • Google & BING Ads Management: Advanced campaign creation and optimization, including A/B testing and audience targeting.

  • Competitor Analysis: In-depth competitor analysis to identify opportunities for differentiation and growth.

  • Traffic Source Mining: Deep analysis of organic, referral, paid, and social traffic sources to optimize performance.

  • External Marketing Support: Comprehensive support with partnerships, influencer outreach, and directory submissions.

  • Internal Link Building: Strategic internal linking to improve site authority and SEO ranking.

  • Lead Capture & Conversion Support: Optimizing forms, lead magnets, and CTAs for higher conversion rates.

  • Landing Page & Pop-up Management: Full design, optimization, and management of landing pages and pop-ups to increase lead capture.

  • Promo Banners, Buttons, and Pop-ups: Custom promotional banners, buttons, and pop-ups designed for maximum engagement.

  • Content Creation Support: Developing content strategies, writing blog posts, articles, and creating visual content that aligns with marketing goals.

  • Title & Heading Optimization: Refining website titles and headings to enhance SEO and readability.

  • Business Profile Support: Advanced management of business profiles on search engines and review sites to improve local visibility.

  • Email Marketing Support: Creating automated email sequences, managing campaign performance, and refining content for higher engagement.

  • Branding Management: Ensuring all marketing materials and messaging are aligned with the Client’s brand identity.

  • Social Media Strategy & Support: Comprehensive social media management and strategy development across multiple platforms.

  • Testimonial & Review Management: Encouraging, collecting, and promoting customer testimonials and reviews.

  • OpenAI/Chat GPT Support: Leveraging AI-powered tools like OpenAI for content generation, automation, and enhanced customer engagement.

  • Marketing Reports: Detailed monthly reports on campaign performance, traffic, conversions, and ROI.

  • Advanced Keyword Research & Optimization: Ongoing analysis of high-performing keywords and optimizing website content accordingly.

  • Ecommerce Marketing: Optimizing ecommerce platforms for product listings, promotions, and driving conversions.

  • Analytics Tools Management: Managing Google Analytics, Google Tag Manager, and other analytics tools to track performance and set KPIs.

  • Customer Journey & Visitor Analysis: Mapping the customer journey and analyzing user behavior to improve conversion rates.

  • Local SEO Optimization: Enhancing local SEO with targeted efforts to increase visibility for local searches.

  • Relevancy & Content Alignment: Ensuring all content is relevant and aligned with current marketing and SEO goals.

  • Conversion Rate Optimization: Implementing strategies to turn visitors into customers by optimizing site elements and funnel paths.

  • Penalty Auditing & Recovery: Auditing for SEO penalties and implementing recovery strategies if issues are found.

  • Advanced Integrations: Integrating marketing tools and systems for seamless operations, including CRM and email marketing platforms.

  • Lead List & Campaign Management: Managing and optimizing lead lists, email campaigns, and CRM integration to drive sales.

  • Marketing Automation: Implementing automated marketing workflows for lead nurturing, customer retention, and upsell opportunities.

  • Referral System Development: Creating and managing referral systems to incentivize customers to promote the business.

  • Marketing Channel Operations: Managing the operations of multiple marketing channels, including social media, paid search, and email marketing.

  • Marketing Recommendations: Ongoing strategic advice to refine marketing efforts based on performance data and industry trends.

3.3 Additional Terms for Both Packages

• Content Ownership & Usage
  The Client grants Spenny For Hire permission to use all provided content, including images, logos, and promotional materials, for the purposes of executing marketing efforts. Any new content created as part of the service will remain the property of the Client.

• Reporting and Adjustments
  Occassional reports will be provided to track progress, performance, and ROI. Based on these reports, Spenny For Hire will recommend adjustments to strategy as necessary, with any additional work requiring prior approval and charged at the agreed-upon monthly budget.

• Client Responsibility
  The Client must provide access to all required accounts, including website backend, analytics, advertising platforms, and social media accounts. Delays in providing this information may result in campaign delays or affect marketing performance.

By engaging with Spenny For Hire for marketing services, the Client agrees to abide by these Terms and Conditions. Spenny For Hire reserves the right to modify these terms at any time.

Account Management Terms & Conditions

Spenny For Hire offers basic or advanced Account Management, Digital Management, and Business Management related services on a monthly or yearly basis. All such efforts require a varying amount of Account Management, Login and Password Management, Renewal Management, and more. The amount of account management a Client will receive will be based on the monthly service package(s) purchased.

Logins / Passwords:

All logins, passwords, licenses, pin codes, auth codes, or any other requested access will be created, stored, and managed within a highly secure password management system. All logins are available upon request and will be sent securely if requested. Any supplied login databases sent securely will need to be downloaded immediately before the download expires. Once access has been provided, the Client is responsible for all alterations and damages caused, or any security-related breaches as a result of insecure handling and safeguarding of login info and practices. The Client agrees to not change any passwords without authorization to help prevent scheduling delays.

Active Ongoing Support:

Spenny For Hire is fully committed to remaining your goto web guy for all website technical matters. However, Spenny For Hire cannot be expected to continuously manage all admin-based maintenance, emails, renewals, spam, security, updates, and every other web or marketing-related matter free of charge. An Hourly Rate or Monthly Maintenace Fee applies to all troubleshooting, support ticket management, or technical assistance of any kind. Maintenance packages are available at a periodic, monthly, or one-time cost or provided by Spenny For Hire Affiliates and Partners.

Purchasing & Renewal Management Terms & Conditions

Spenny For Hire can recommend the use of tools and services to aid in any web development, ecommerce, or marketing efforts. All Fees for plugins, software, marketing tools, addons, or special upgrades to aid such efforts are herein payable by the Customer upon approval. No fees will be accrued without the Customer’s approval beforehand. Spenny For Hire Agency Licenses may be available at a discounted rate for certain tools.

Spenny For Hire cannot be held accountable for any hidden clauses provided by plugin providers, directories, or software vendors that result in unexpected fees for the Customer but will make every effort to prevent them.

Payment Methods:

In most cases, an active credit card will be required to ensure required subscriptions are automatically renewed each month or annually. Spenny For Hire cannot be held responsible for any loss or functional or website outages that result from credit card expiry or failure to add an acceptable payment method, or any issues that result due to additional credit card security authentication requirements.

Software Licenses / Renewals:

The client will be required to renew all monthly or annual subscriptions & licenses required by the hosting provider, domain names, additional software, themes, plugins, or add-ons, or any renewals of any kind required in order for the website to remain functioning.

Missed Renewals:

Spenny For Hire can assist in providing either basic or full renewal management. Being that renewal management can be difficult to track across many different clients and can take time to fully on-board and transition to being fully managed by any service provider, The Client agrees that Spenny For Hire cannot be held accountable for any missed renewals, expired domains, expired email subscriptions, or any other subscription renewals that have expired. The level of Renewal Management is subject to what is included in the applicable monthly maintenance or management services being maintained.

Chargebacks

The Client agrees not to initiate any chargebacks through their bank or credit card provider for website-related charges without first consulting Spenny For Hire for clarification. Any unauthorized credit card reversals or payment disputes initiated by the Client will be subject to the terms and conditions of the affected payment provider. This can impact the public record of the receiving company and negatively affect its financial standing. Additionally, unauthorized chargebacks may result in the temporary or permanent suspension of the Client’s website or their ability to renew necessary subscriptions. Any efforts requested or required by Spenny For Hire to try to restore such services and account creditability, including any and all support tickets will be fully billable until resolved. Major chargeback suspensions will be subject to an applicable retainer to secure the scheduling required to manage such restoration efforts.

Payment & Retainer Terms & Conditions

To secure a position in scheduling, a retainer is normally requested prior to all development, marketing, tutoring, or digital management services. A consecutive Monthly Retainer is required on the same day each month to maintain a position in scheduling. A very strict late payment policy is in place to prevent scheduling disruption. A detailed receipt(s) will be sent upon project completion or at the end of each service period. Payment(s) can be made via Interac Email Money Transfer.

For enhanced Security, Automatic Deposit has been enabled for all Email Money Transfers. Please make payable to spennyforhire@gmail.com

Additional Requests Not Included in Any Package: (Additional Hourly Billing Apply. )

An additional hourly rate applies for all additional development or other requests not included within any given package or allowable time frame. A reasonable Retainer Invoice will be issued upon assessment of overall additional requirements.

Late Payments:

Any Payment Delays affect scheduling, discounts, and the ability for Spenny For Hire to meet both monthly financial commitments and project turnaround times for all active clients. A strict Payment Policy is in place to ensure expedient development and response for all Spenny For Hire customers. Spenny For Hire reserves the right to charge Late Fees on all unreasonable late or delayed payments. If the Client is having financial difficulties and must delay payment for any reason, a significant advanced warning must be provided in writing. Otherwise, late fees will need to be applied to compensate for Spenny For Hire budgeting disruptions.

Additional Expenses:

The Client agrees to reimburse Spenny For Hire for any additional expenses necessary for the completion of the work. Any additional required purchases or expenses incurred are subject to approval by the Client prior to commencing.

Unpaid Default Accounts:

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Spenny For Hire Web or Email Hosting, Spenny For Hire will, at its discretion, remove all such material from its web hosting space effective immediately after the 30 day late payment period. Spenny For Hire is not responsible for any loss of sales incurred due to the removal of the service or of any Data or loss of website rankings or traffic due to not provided payment.

Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Payment returned for insufficient funds will result in the Client’s account being considered to be in default until full payment is received. Clients with accounts in default agree to pay Spenny For Hire reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Spenny For Hire in enforcing these Terms and Conditions.

Customer Conduct & Behavior Terms & Conditions

Spenny For Hire enforces a zero-tolerance policy for disrespectful or abusive behavior, unreasonable demands, haggling, or persistent badgering. Such conduct may result in the immediate termination of services, with the Client remaining responsible for the full cost of services rendered. Additionally, the Client will bear all costs associated with website transfers, off-boarding, and any other fees required to decommission their account due to inappropriate behavior.

Disruption of Programming, Development, Features, SEO Work, and Site Conflicts

Spenny For Hire is not liable for any disruptions caused by the Client or third parties altering website configurations, code, performance settings, or previously implemented SEO work. Any changes made by the Client or others that negatively impact the site’s functionality—including structural, content, or marketing—will be the Client’s financial responsibility for any necessary repairs.

Further, Spenny For Hire assumes no responsibility for issues caused by plugins, modules, or scripts installed by the Client or third parties. This includes, but is not limited to, website outages, sales loss, plugin conflicts, database errors, WordPress issues, domain name problems, software bugs, or server failures.

Scheduling

The Client agrees to respect Spenny For Hire’s schedule and acknowledges that unrealistic demands or expedited timelines may not be accommodated. All web development, marketing, and service requests will be prioritized and completed within a reasonable timeframe. Clients understand that Spenny For Hire manages multiple customers, each with its own scheduled work. Any requests for rush work, including evening, weekend, or holiday work, will be subject to higher hourly rates, contingent on prioritization and workload.

Client Abandonment & Unresponsiveness

If the Client needs to pause a project, they must notify Spenny For Hire in advance to discuss options and establish a timeline for resumption. Failure to do so, or sudden abandonment of the project, may lead to its termination after 30 days of unresponsiveness or late payments. In such cases, Spenny For Hire reserves the right to retroactively void any discounts applied to current or previous invoices to compensate for scheduling disruptions and lost income.

If the Client decides to work with another developer, all outstanding and overdue balances must be settled before any website-related work or assets are released. The Client will also be responsible for all fees associated with decommissioning the website, migrating data, transferring domains, or any other steps needed due to project abandonment. Full payment must be received before access to websites, passwords, or files is granted.

All designs, development work, software licenses, domain names, email accounts, and hosting services will be withheld until full payment is made. Late fees and surcharges may apply. Spenny For Hire reserves the right to revoke and resell software licenses, web development assets, logos, or digital assets to recover losses due to abandonment. These assets may be repurposed under a different business or trade name if necessary to mitigate financial hardship.

Cancellation Policy – Terms & Conditions

Clients must provide notice of service cancellation between 30, 60, or 90 days depending on the specific cancellation terms of their subscription package. If a cancellation request is submitted during a billing cycle, it will take effect after the next billing cycle to avoid scheduling disruptions and financial strain on the operator managing the account. This ensures that any scheduled work is completed without interruption. For larger monthly retainers, a gradual reduction in the budget will allow for a smoother transition in terms of development and scheduling for both parties.

Clients will be invoiced for any outstanding work requested or completed up to the cancellation notice date, with full payment required.

Ending Spenny For Hire Services

Service terms will remain in effect until terminated by either the Client or Spenny For Hire for valid reasons, as outlined in the terms. If you wish to end your agreement, please provide written notice, including your reasons, via email to spennyforhire@gmail.com. All outstanding balances must be settled before your account can be fully released. Additionally, an Off-boarding Fee will apply to accounts terminated before the 30, 60, or 90-day cancellation period has ended.

Refund Policy

No refunds are possible for services that have been scheduled, started, or completed. For Monthly or Managed Plans, a 30-90 day cancellation notice is required, depending on the level of services being managed.